In this first phase, our multidisciplinary team acted as a facilitator, creating an open platform to dialogue with the company and the stakeholders, to clearly identify what to do and how to do it.
In order to map the different reports, decision-making flows and their impact on the company's value proposition to customers, in an extremely short time (only six weeks) we have:
• interviewed key figures internal to the organization (department heads, production supervisors, marketing, sales, board of directors);
• visited the company plants in Italy and Germany;
• interviewed key stakeholders selected among customers, suppliers and opinion leaders